Maintenance 101

What to Report

Not every issue requires the same level of urgency, but no request is too small. As a general rule, you should submit a maintenance request any time something in your home isn't working the way it should. 

Common examples include:

• Appliance issues — a refrigerator not cooling, a dishwasher not draining, or a stove burner that won't ignite
• Plumbing concerns — running toilets, slow drains, dripping faucets, or low water pressure
• HVAC problems — a unit that isn't heating or cooling properly
• Electrical issues — outlets that don't work, flickering lights, or a tripped breaker that won't reset
• General wear and tear — sticking doors, loose cabinet hardware, or worn weatherstripping

Some issues, like a gas smell, active water leak, complete loss of power, or no heat/AC during extreme temperatures, are emergencies and should always be reported right away using the fastest method available to you.

When to Report It

The short answer: as soon as you notice it. Maintenance issues rarely improve on their own, and small problems — like a slow leak or a minor electrical flicker — can turn into bigger, costlier ones the longer they go unaddressed. 

Reporting promptly also helps our maintenance team prioritize and resolve requests more efficiently, so you're not waiting longer than necessary for a fix.

Emergencies are the one category where timing truly can't wait. If something poses a safety risk or is actively damaging your home, don't hesitate to reach out immediately, day or night.

How We Respond: Multiple Ways to Get Support

One of the things that sets the Bainbridge resident experience apart is choice. We know residents have different preferences and different schedules, so we've built several convenient ways to get maintenance help, and invite you to use whatever works best for you.

1. The Resident Portal, Available 24/7

Every Bainbridge community offers a resident portal where you can submit a work order any time, day or night. Simply log in, describe the issue, and your request is routed directly to our on-site maintenance team. It's a great option if you prefer to submit details in writing, attach a photo, or take care of a request outside of business hours.

2. Resident Assist, Our AI-Powered Support Line

For residents who'd rather talk it through, Bainbridge offers Resident Assist, an AI-backed phone support tool available around the clock. 

When you call, Resident Assist listens to your concern, gathers the relevant work-order details, and enters the request into our system on your behalf. If the issue needs immediate attention, it automatically escalates the request to our on-site team. 

What makes Resident Assist especially helpful is that it doesn't just log requests; it can also walk you through some initial troubleshooting. For example, if you call about a continuously running toilet, Resident Assist may guide you through a few basic checks, like jiggling the handle or checking the flapper, to see if the issue resolves on its own. If those steps don't do the trick, the request is escalated, and a technician is dispatched to take care of it.

3. Reaching Out to Your Leasing Office Team

Of course, our on-site teams are always here, too. If you'd rather speak with a team member directly, stop by the leasing office or give the community a call during business hours, and our staff will help get your request submitted and prioritized.

The Bottom Line

Maintenance shouldn't be a hassle. It should be simple, responsive, and available on your terms. 

Whether you prefer typing up a work order in the resident portal at midnight, talking it through with Resident Assist, or connecting with your on-site team in person, Bainbridge has built multiple paths to the same goal: getting your home's issues resolved quickly and thoroughly.

Have a maintenance request today? Log in to your resident portal or give Resident Assist a call — we're here whenever you need us.