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Regional Manager – North Carolina Region

Location: North Carolina

Job Description

Reports to: Regional Vice President or Senior Vice President
Employment Type: Full time
FLSA: Exempt
Job Summary
The Regional Manager or (RM) has full responsibility for maximizing the long-term operating performance of his or her portfolio of communities. Effective personnel management and development, a thorough understanding of the competitive market and high standards for customer service, the physical condition of the communities and operating procedures are essential to the successful management of the portfolio.
The ideal candidate will be able to conduct themselves in a professional and friendly manner; a proactive self-starter who possesses exceptional multi-tasking and communication skills, both oral and written. The ability to exercise good judgment, prioritize tasks in order to operate effectively in a fast-paced environment, exhibit a high degree of flexibility, and to build strong relationships with other departments, contractors, and vendors is critical in order to accomplish tasks and achieve goals. In addition, the ideal candidate will be skilled in many areas including, but not limited to: monitoring property performance, controlling expenses, supervising managers, staffing and team building, interacting with third party ownership, managing due diligence processes, acquisitions and dispositions, capital improvement projects, preparing and reviewing monthly and quarterly variance and forecast reports, rental pricing, ensuring adherence to Fair Housing practices, and landlord tenant laws and maintaining customer satisfaction.
Responsible for the total onsite operations of their assigned portfolio of properties.
Supervision of overall operations to optimize performance of portfolio and achieve company goals.
Development and successful implementation of annual operation and capital improvement budgets.
Preparation of monthly management and financial reports.
Recruit, train, develop and motivate onsite teams.
Analysis of local market conditions and trends.
Vendor and contract management.
Marketing/analysis of traffic patterns and closing ratios.
Assist in development and adherence to policies and procedures.
Establishing optimal rental rates.
Personnel Management
Recruit and retain a team of service-oriented, business-minded property management professionals consistent with standards of being the best in the industry.
Train and develop a team of Property Managers so that as a company we can promote from within as a rule, not an exception.
Support and develop the Property Managers in their role of managing personnel at the site level and developing a thorough understanding of our business.
Competitive Market Position:
Develop a sales culture where everyone at the property level understands that their main job is to lease apartments — this is the key to driving revenues.
Develop strong marketing and customer service skills at the property level — this is also key to driving revenues.
Ensure that all Property Managers fully understand the competitive environments in which they operate.
Anticipate changes in the market and make appropriate strategic adjustments.
Ensure that Property Managers are proactive in setting rents and positioning their properties. Review weekly, taking into account lease expirations, make-ready costs, etc. in order to minimize turnover costs.
Maintain a thorough understanding of the portfolio’s competitive environment on a submarket by submarket basis.
Physical Condition of Assets:
Oversee physical inspections of all areas of the assets in order to evaluate their condition relative to health, safety, risk management, asset preservation, customer service, and company standards.
Recommend needed capital improvements.
Adhere to company’s operating standards.
Ensure that all Property Managers are focused on the status of their properties on a 90-day forward looking basis and against weekly and 30-day goals. This includes understanding the importance of limiting exposure, the implications of lease expirations and turnover in light of market conditions, and the effects of seasonally and other market cycles.
Conduct regular site visits to ensure that all office and maintenance procedures are being adhered to, including audits of lease and office files, revenue collection procedures, cash and expense control, customer service programs, vendor relations and contracts, service request systems, various local, state, and federal government regulations, make ready standards and preventive maintenance programs.
Ensure timely and accurate preparation of various weekly, monthly, quarterly, and annual reporting.
Financial Performance:
Full accountability for the financial performance of their portfolio.
Develop operating budgets for individual properties with the assistance of the Vice President and Property Managers consistent with the property’s strategic objectives.
Review and approve or negotiate and seek approval for all contracts within limits as determined by budget, authorization levels, and management agreements.
Recommend for approval and implement revenue-enhancing capital improvements and capital programs for expense reduction.
Monitor performance relative to budget using the various weekly, monthly, quarterly, YTD and other reports available from the site.
Anticipate and get approval of any significant departures from budget in advance.
Refine forecast for individual properties as required based on YTD and anticipated performance.
Effectively communicate property results, employee performance, and any other relevant property operation results to Vice President and/or property owners.
Effective personnel management and development, a thorough understanding of the competitive market and high standards for customer service, the physical condition of the properties and operating procedures are key to successful management of the portfolio Additional preferred qualifications include:
Four-year college degree from an accredited institution; degree in business or related field is preferred
Five to seven years of professional experience; this includes experience in real estate asset and/or property management.
Multi-family experience is required. Experience in a fast-paced, rapid growth environment will be helpful;
Five (5) years supervisory experience required.
Sales experience.
Strong financial experience required.
Class A, B, and C asset experience required including repositioning and lease up.
Realpage experience preferred.
Third-Party Management Experience preferred.
Strong commitment to company goals and values.
Demonstrated leader.
Strategic thinker.
Strong communication skills.
High level of professionalism.
Teacher and team builder.
Team player.
High tolerance for ambiguity and change.
Computer literacy, including Excel, Microsoft Word, PowerPoint, Internet and e-mail.
Willing to travel as needed.

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